Vida D.

I called the support system because I could not view my playback video for a certain day when a package was stolen from my door step. So I called them to assist me with my playback. They end up telling me that they cant see the videos in their system. They cant tell whats wrong. Then they say that all my settings are wrong (which by the way have been fine for the rest of the time except when i need to see the playback: as per them). So i ask them how to fix the setting and they tell me: you have to get a TV next to it to change the setting. And I am like: well i am not from IT background- the guy who set it up for us did it without using our wall mounted TV (which is on another floor) and we have been able to view the videos just fine so far until now when i really need help. And the support lady (Suzy- which i doubt is her real name): stated that she couldnt help me because i cant bring a TV next to my DVR. In the day and age of computers, how am i supposed to bring a TV (i have only one- its big - and its wall mounted) next to my Night Owl DVR Device? When i tell her this, she says, " you should have read the manual before you decided to mount the cameras!" So maybe I am too dumb to use an advanced product such as night owl camera system. So for all those people out there, if you dont understand advanced computers and you need help from them, then you might need to get a degree in IT first!