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Victor V.

Las Vegas, NV

Contributor Level

Total Points

1 Review by Victor

Verified purchase

Best Buy got me Hacked.
First, let me start by saying that Best Buy never posted my negative review for this item, there are very selected posting reviews, so if it's a negative review, they will block your review.
On July 4,2021, I purchased Avast Ultima from Best Buy. BestBuy provided me a link that never worked. I asked for support, and they had me talk to support that didn't know what they're doing, so I was told they would scale my complaint and that I would receive a response later. I wasted almost 3 hours on the phone. Well, I went to Facebook, where I posted my complaint, and Deysha from BestBuy asked me for my name, email, and phone to help. She was useless too.
I got a phone call from someone that stated he was from BestBuy-GeekSquad Support and that he was assigned to help me with my case, so he logged into my computer, but I got suspicious when he blanked my computer screen and starting asking me about my banking. I told the hacker to stop spying on my computer, but by then was too late. He had spied on my computer and initiated a transfer from my PayPal account into his XOOM account.
Best Buy refunded my money $14.99 because they're unable to contact the supplier, the supplier that they trusted with their customer's sensitive information.
The Geek Squad wanted to charge me over $400.00 to remove viruses and back up my information for a problem created by them.
Within 10 minutes of stopping the hacker on my computer, a transfer for $435.73 was initiated from my PayPal to XOOM, so beware of buying downloads from Best Buy. They turned their back on me and refused to help.
The Geek Squad is a joke!

Tip for consumers:
Just beware that Geek Squad was useless when comes to software support, they compromised my personal information with a supplier that they were unable to get in touch with. I also lost $435.73 on top of the cost of repairing my computer.

Products used:
I was refunded my money after Best Buy was not able to get in touch with their supplier.


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