I recently purchased a rare book through abebooks.com. The book was shipped from the UK and arrived looking pretty good, but upon further inspection was missing many plates. Abebooks made sure I was reimbursed for the $ 85.00 return shipping, original Charles including shipping, and paid for priority shipping on a replacement order. They also gave me a 15% discount on that order. They were courteous, prompt and very helpful in solving the problem. I highly recommend them.