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I used payoneer for almost 3 years now all my direct payments for them were good, the problem was that i used payoneer as my main place to have my money, but thats when the problems begain. I sent my money that i had on my paypal account in order to have all of my money in one place, I used it for about a year when out of nowhere they hold my payment and send me to put information on the verification center but they never accepted the documents and now you might be asking yourself what information can they ask of paypal and thats where the problem lays, they asked me for url showing my ownership of company (of paypal?) I sent them the screenshot of my account even my payroll and they didnt accept the documents. At least i was able to cancel the payment and now i will be waiting to have my money back into my paypal account in 7- 10 days..
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Dear Payoneer Management, I hope this message finds you well. I am writing to express my deep...
Dear Victor,
Thank you very much for your review. We regret to hear that you experienced difficulties receiving payments to your Payoneer account.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is pending, it means that it has been stopped for a review with our payments department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you. Please be assured that reviews like this are not going to happen every time you are receiving a payment.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our further assistance, please feel free to reach out to us through our Support Center.
We are always happy to help.
Best,
Anna from the Payoneer team