I purchased a big order of shoes for Christmas gives and three pair where missing from the box, the packing slip shoes all the shoes I ordered but basically 3 were missing from the box. Not there, I opened the box my self and counted the shoes several times. I ordered 22 pairs, and only received 19 pairs. Also said free shipping and I ended up paying like $38 fort shipping. I tried to contact them through email and by phone calls several times, and they never answer, I even send them my phone num so they could call me and nothing happened! Terrible costumer service! On top of everything I can't ever login to view my account with them, it keeps telling me I have the wrong password. I try to fix it several times and it never works. So disappointed, I truly thought about buying more from them. Not happening after all this. SO SAD!