Victoria T.

On 11/7 I took advantage of the $62 kit. My card was declined the first time and then it took it the second time and charged my card. The screen said it went through. A few days later I noticed I never got a confirmation email. My friends did (I was the one to tell them about the sale). I emailed their customer service they basically told me too bad there was a system error you will not be getting your product. What? I went back and forth with them and they still gave the same answer. I called them today and they said the same thing. Sent me a "promotional code" for the trouble. Only 20% off. What a joke. I should be getting a credit to make up for the difference since those items are full price now.

I come from customer service at a well known company and the way I was treated was horrible. They basically told me sucks to suck that OUR SYSTEM charged your card. We will not send you the product you ordered. It's too bad. I really like their makeup but will not support it any longer. What a joke. Do yourself a favor and don't shop here.