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Victoria T.

  • 2 Reviews
  • 15 Helpful Votes
  • 0 Thank Yous

Experience: Sports, Hobbies & Interests

Member since September 2009

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2 Reviews by Victoria

Again yet another dealing with a Quad bike firm that is totally Rubbish. We ordered a bike and it arrived after a few problems, with staff shortages and the MD swearing down the phone at me because he was stressed! The bike came with a manual they recommend you don't use as it is wrong, the mixer bottle is no good as the mix is wrong so they tell you not to use it. The tool kit isn't very good quality and advise you not to use that, then if the bike doesn't start to change the spark plug as again it is not of very good quality. Funny nothing is on the website for any of this nor are you advised of this when you purchase it. I was given assurance that they were a much better firm than Fast buggies, HA!
The bike was set up on Christamas day and it didn't work. The poor Child was so disappointed that he was unable to go on his xmas present. We called and left messages on the answer phone and emailed the problem. When we eventually spoke to someone they said that they would have the bike back and repair it, fair enough when all we have wanted was a working quad bike. The bike came back after a week and we still couldn't start the bike. Called FUN BIKES and they said that it was fixed and we weren't doing somehting right! We said that we were unhappy with the bike as for us it wasn't of satisfactory condition ie we could'nt use it and it had leaked petrol and oil all over my floor. I was advised by the MD if I returned it, they would deduct the repair costs and the delivery. Outraged by this reported them to Trading Standards. They have had the bike back and are now claiming that there are things missing. Fortunatley I had wrote on the delivery slip all items that were there and spoke to the driver about it and took pictures before it was taken away by the driver. I was told i would get a full refund once they had recieved the bike and we had taken care of it. I have emailed and called this company for them to refund me and I cannot speak to the MD who needs to authorise it!!
I have now had to get Trading standards involved as this company not only wants you money but the bike as well.
Avoid this company as I feel they are not what they make out to be.
richard b. – Funbikes Rep

Our company reviews all our feedback and buyer comments and we actively adjust our customer services policies on a regular basis based on your feedback.

So firstly, please let us thank you for your review and comments. It helps us greatly in improving your experience and our customer services processes.

Unfortunately, we are finding it impossible with many of the review sites to be able to accurately locate a customer account or any history regarding your comments or communications.

We have no confirmed record of any customer experience fitting this review account, nor can we verify your exact identity from just your “user name” in our records. We would very much like to investigate your comments and feedback further and find you a satisfactory solution.

Would you please be kind enough to contact our customer support by phone on 01664 498 641 or at cs@funbikes.co.uk and we will look into your issues immediately.

Best regards

The FunBikes Team
I ordered two bikes in September. The Master Quad arrived in October and this fell apart, the brakes don't work properly, the back wheels fell off, The suspension arm snapped, the airfilter blew fell of and was lost. The Exhust has blown and the battery doesn't hold it's charge. It came in the wrong colour and was meant to be assembled as wasn't. Despite my many attempts to get this fixed as a matter of urgency, it is now DECEMBER and nobody will take my call, return my emails. I was meant to have had the Childs Quad delivered Monday and the other bike collected but as I antcipated, there was no delivery!!!It was agreed for us to pay for the bike when we were happy - Who would be happy with this level of service?

Victoria Has Earned 15 Votes

Victoria T.'s review of Funbikes earned 6 Very Helpful votes

Victoria T.'s review of Fastbuggies earned 9 Very Helpful votes

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