victoria p.

I am appalled at the service i have recived from this website. To start with My order was wrong. The flowers on the website (delightful pink bouquet) were nothing like the bouquet my parents received. ALSO the size of them (considering i paid for extra) was very small and the worse part of all, They sent a CONGRATUATIONS balloon! It was for a THANK YOU present and my parents were asking why they had a congratulations balloon!
What if this would have been me wanting to send a 'sorry' (sending condolences for someones passing) and they had received this "congratulations balloon"?

Emails were exchanged between both me and the manager and i had no appology what so ever, INFACT i was told that i was unsatisfied with my order (i quote) "In the event of dissatisfaction, should a refund be required we will require the products to be returned to us unused and in as new condition, unless the goods are faulty you will be liable for all postage costs incurred as a result of returning items to us, we cannot issue a refund until we have received the goods, we advise that you obtain proof of posting when you return goods to us, upon receipt a full refund will be made." basically, all expensis incured would be out of my pocket, FOR A MISTAKE THEY MADE. This is obsured customer service and a buisness that can't provide what they advertise should NOT be advertiseing!

Service like this discusts me!