I ordered 4 silk men's shirts size xl when they finally came in it was women's shirts. I am returning them which the return process is exhausting measurements pictures they offered me 50 dollar credit to use on my next order which I declined I paid over 160.00 ca and also 80 dollars for customs. To final get my shirts. Now it cost me 70 dollars to send them back to only get a credit of the price of the shirts. So in actual I am only getting back 10.00 back for ordering shirts that weren't even correct in the first place. Very unsatisfied with this company.
I am changing my ratingnfor this company as i was put in touch withba representative and she said that she will fully refund my. Money and the other two charges duty and sending it back. If i change the rating. So i agreed I would change it to a 4 star rating gave them my paypal information and now am waiting on the full refund amount of 158. Plus 78 for duty and 68 for sending it back. If they do not uphold their end of this deal. I will be changing the rating back to the orginal 1 star rating. Today date is june 21 2021. So i will give it a couple of weeks to find out it the hold up to what they agreed to with me
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused.
In order to help you, I had conducted new Ticket ID =23842047 in our ticket center to follow up your case again. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.