Victoria I.

Firstly, I got my 1ml of lip filler with Dr Luke in Jan 2020, 0.8 at the top and 0.2 at the bottom (a very important thing to note).

After getting two massive lumps on the left side of my top lips I sent their Instagram account a very polite note asking for help to get the answer (I am copying and pasting here) " Remember the pages with the PDF information packs on them, that you had to click on to say you'd read, before you're allowed to book in? It's all explained as normal in here, and they're a great reference point before contacting us and they answer almost everything. "

Wow, I was shocked. I waited another 6 weeks and got an appointment with Dr Kate who dissolved half of my top lip where the lumps were and I walked around with my top lip half dissolved for two weeks before I got another appointment, this time with Dr Caiomhe. Despite the fact that Dr Kate reassured me she told Dr Caiomhe about my case, when I arrived I wasn't welcomed. Dr Caiomhe blamed my face for uneven lips, didn't believe that Dr Caiomhe dissolved half of my top lip and was insisting I misunderstood what happened (how could I have misunderstood it if I get my lip fillers for over five years?! I only trusted their doctors.)

In the end Dr Caiomhe injected 0.25ml in my left side of the top lip even though I had 0.4 in each side in Jan... needless to say that I warned Dr Caiomhe and gave her all the necessary info about my previous treatments). I am still walking around with uneven lips and feel ashamed of them. Dr Caiomhe made me feel miserable and stupid during the appointment. She lacks empathy and any social skills.

I emailed Dr Kate who dissolved my filler trying to get some answers and was ignored...

I am truly appalled by the service I received for £500 and I won't ever come back even though I have been to this clinic three times before to see Dr Joshua, Dr Ellie and others who left the place...

Please please save your money and go elsewhere.