Victoria G.

The customer service was polite and accommodating, but I cannot recommend National Home Store to anyone looking for furniture.

1. The packages arrived in torn and damaged boxes, with some pieces of wood splintered. This is where customer service was helpful in getting parts replaced, but

2. The quality of the job was terrible. I had paid for a stain and it was applied absolutely shabbily. I had to smooth the wood down because it was rough and unsanded in places and ended up staining it myself. The wood for the stairs was warped. Holes weren't drilled where they should have been, as per the directions. Considering I had paid over a thousand dollars on this product, I expected to get something I could keep for a long time. Instead, now I have something I'm going to try to sell to the next renter, because that would mean taking apart all of my necessary additional structural reinforcements.

3. After Christmas, NHS dropped the price by 60%: this more accurately reflects the quality and also goes to show that they were trying to make easy money off of the holiday. Well, they successfully took advantage of this new customer who was unaware of the reality of their products.

4. The furniture is not structurally sound. Even if it weren't warped, it would still rock, shudder, and shift due to the design itself. My father had to add a cross bar across the bottom and bolt the stairs to the bed in order to keep it from falling over like Davinci's Cradle.

After these adjustments, I'm now happy with the bed, but I didn't pay for such an extensive DIY project. I'm very disappointed in their product.