Thumbnail of user victoriac163

Victoria C.

Contributor Level

Total Points
81

1 Review by Victoria

  • SportsDirect

11/13/18

I ordered a scooter and helmet through sports direct and the order got approved straight away and the money deducted from my account.
I received an email from SD advising when delivery would take place. The delivery date came and only the helmet arrived. I asked the Hermes driver whether he knew anything about The scooter and he said no. Fair enough, I thought maybe it is to follow. When I looked at the paperwork that came with the helmet, it read as though the scooter had been delivered so I emailed the cs@ email address. Days passed and I received no reply. I emailed a second time and the same thing, a few days passed and no reply. I tried to call the cs number and the answerphone said an adviser will be with me shortly, 10 seconds later it said they were all busy and the phone line went dead. I tried again the next night- same thing. The next day I got a text from Hermes to say that a parcel was been delivered. When I got home, a neighbour had kindly signed for it and mentioned that she told the driver she would sign for the package but was not excepting responsibility for its condition... the parcel, was completely battered and was been held together with brown sticky tape and sellotape. It looks herrendous! Haven't bothered to even see what state the scooter is in- it was suppose to be my little boys birthday present and I'm definitely not wrapping that up!
Still no response from the emails and tried to get through again on the phone tonight and again nothing.
Really disappointing.

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