My boyfriend ordered one of their custom pet photo blankets for me around Christmas 2018, it's now June 2019 and we never received the item or a refund. We have called numerous calls and not once have they picked up. We've also emailed to no avail. I commented on their Facebook asking where my blanket was and they instantly deleted my comments, messaged me saying they already refunded me (although they haven't and they didn't even have the order number that my comment was in refernce to) then they proceeded to block me so I could not respond. Have filed complaint to the Better Business Bureau and encourage others to do the same.