I ordered a pair of Ugg boots from this site only to find that they were fake. Although they have a returns policy on the website, after almost 5 weeks of trying to make contact they still refuse to give me a return address of give a refund. I've even tried to say they're damaged rather than getting into the 'fake' arguement but they refuse to help. The only suggestion they have come up with yet is that I should give them more money for a new pair! DON'T BUY FROM THIS SITE