Victoria A.

This is by far the WORST company and website to order from ever - DO NOT ORDER FORM HERE. ORDER FROM FARFETCH.COM instead. Both myself and my boyfriend ordered two purses separately during their Black Friday sale within an hour of it starting. After days of not receiving a tracking number I called them to confirm that my order was on its way after paying extra for 1 day shipping. They informed me that my order was CANCELLED by their "security department" without an explication as to why and now the purse that I ordered was no longer in stock and all they could offer me was a verbal apology saying that they "normally contact the customer when orders have been cancelled but they see that I was not contacted and they sincerely apologize". As upset as I understand that mistakes happen but as a company and general customer service they did not even offer me a discount for a future purchase to ensure that I did not walk away completely disappointed. Before I got off the call we asked to confirm that my boyfriends order was also not cancelled and they said it was not. A week after my boyfriend did not receive any sort of tracking information he inquired via email today about his order they just replied saying that the item he ordered AND CHARGED HIS CREDIT CARD FOR is no longer in stock and they "looked everywhere in their warehouse for it" also not informing him until he had to contact them himself wondering why it has not yet arrived. So their bull$#*! claim that they "usually contact the customer regarding cancellations" was a complete lie.

They also said "I have requested internally and the warehouse confirmed that unfortunately the item is not physically available, there has simply been a delay between the warehouse real time info and our website update." So whatever you see as "in stock" on their website is actually not even ACCURATE. We just received another email from them now changing their story once again (shocker) claiming now that the purse was actually not in stock before we placed the order and that was over a week ago and its still on the website waiting for some other innocent customer to purchase!

I instead now have ordered my items from FARFETCH.COM and happily paying full price for the EXCELLENT customer service and actually receiving the product within 4 days without the bull$#*! and disorganization that we encountered with SSENSE.COM. SSENSE you just lost yourself two customers and over $5000. 00 and then some with future orders we will not be placing through your website.

I will be copying and pasting this horrid review to every social media and review website I can for SSENSE.COM as they are scam artists and just a waste of peoples time, effort and money.

I hope this review will make people stop and think twice before ordering from them - I should have googled their reviews before hand as I see that we are NOT THE ONLY unhappy customers that are taking their business elsewhere.