Thumbnail of user victorh49

Victor H.

Contributor Level

Total Points
87

1 Review by Victor

  • SSENSE

6/21/16

You can snag a good deal from Ssense however if your buying from UK or Europe the following should be taken under consideration: On the website they do inform that import duty/tax may have to be paid what they do not inform you about or educate their customer services about is that the items could be held for anything up to 1 month or more in a central hub until the local revenue customs agents have checked the goods, and then calculated from the shipping invoice what duty has to be paid, if there is a huge back log of items they have to check there is nothing to be done until the all clear is given and your sorting office has written to you to inform you about the duty to be paid before arranging delivery.
So if your ordering an item for a gift for some one or your self unless your prepared to do the ground work and wait up to a month, do not order from this company.
Customer services do not know anything they cannot even answer a simple question of what agent their local shippers/courier use in your country to receive information.
There are other sites whom use DHL, UPS etc for delivery either local or international where at least you no your items will be with you a lot quicker than Ssense.
Would I use them again or recommend them no its just not worth the hassel.
My Ssense invoice was £297, with an additional import UK duty of £59.70p..

Thumbnail of user ssensec1
SSENSE C. – SSENSE Rep

Hi Victor H. - We're sorry to hear this was your experience. We'd like to help resolve this for you. We sent you a private message via SiteJabber. Can you check and respond? Thank you.

Victor Has Earned 7 Votes

Victor H.'s review of SSENSE earned 7 Very Helpful votes

Victor hasn’t received any thanks yous.

Victor doesn’t have any fans yet.

Victor isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user joaof56
Joao F. reviewed SSENSE
3/27/24

I bought something there, they delivered me wrong item, I did return it and they never gave me my...

Thumbnail of user kellymunkiwmwj
Aidar L. reviewed SSENSE
3/24/24

I placed an order on 1/15. Fifteen days later it is still "processing" and has not shipped. After...