Earlier this week, I once again attempted to create a Facebook account. I entered my name, email address, and phone number. I was then sent a code for verification. Once I entered the code I had received by text message, I was told that there is suspicious activity on my account, and I was then thrown into identity verification hell. First I had to select fire hydrants from the pictures, then the crosswalks, then the bicycles, the bridges. Once done, I was asked to upload a picture. I uploaded my LinkedIn profile picture. I was then told that I couldn't log on until someone or something verified my identity. Days passed, no response, and I couldn't log on. Disgusted, I sent feedback to them to close the account, and they swiftly disabled it.
Facebook's mechanisms to prevent fraudulent accounts apparently flags those that are legitimate too. I must be on some list somewhere so I am prevented from creating an account. Maybe my phone number raises a red flag, my IP address, my email , my name, who knows? Just a colossal waste of time. Never again.
“The mechanism used to flag accounts for verification is absurd”
• Previous review
I created a Facebook account, made some changes to my profile such as where I live, my hometown, and so forth. Occasionally I logged on, searched for people I know, looked at the profiles of others, read pages of my favorite sports teams, and such. I was never on Facebook more than 5 minutes, and I visited the account no more than once per week. Yesterday, after a week of not being on, I tried to log on. I got a message saying there was suspicious activity on my account, and they needed some information to proceed. They asked me to select the squares that had cars, then select the squares that had crossing lanes, then select the squares that had store fronts. Once I did this, it asked me for my phone number so it could send me a verification code. Once I did this, it sent me a code, which I entered. It then asked me to send them a picture of myself, where they would then go verify that it was me. This apparently was to be done at some later time, at their leisure. In the meantime, I am prevented from logging on.
There is no person to talk to, nobody to call. They don't have customer service, and no mechanism to resolve this matter quickly. I am simply to respond to their requests for personal information, then wait for them to approve me. I find this to be utterly ridiculous. If I have to worry all the time about my account being mistakenly flagged for "suspicious activity", the website is too troublesome to bother with.