victor c.

TL; DR: this company does not update their stock often, nor do they reply to their emails in a timely manner, and they messed up my order 2 TIMES. I would definitely recommend you to go to another cosplay website just in case they screw you over like they did to me

I ordered a costume for my convention a month before the actual convention in order to receive my costume before I needed it, and everything was fine until 2 weeks later when I got an email telling me that the costume I ordered was actually out of stock and I needed to order a different costume. This was unprofessional because I ordered my costume in advance because I knew shipping would take quite some time and yet they decided to email me 14 days after I ordered my costume that it was "out of stock". When I emailed them about it they told me that they couldn't email me sooner because of the holiday their company was on, and I get that but the thing is on their website it said the costume was in stock, and it LET me order the costume, they do NOT update their website/stock. Because I was running out of time instead of just asking for a refund I ordered a different costume. I wanted to give this company another chance since my friends bought from this site too (big mistake). The customer service told me that this new costume would DEFINITELY make it to me at least a day before my convention. When convention weekend rolls around I wait for my package and of course, it never comes, they literally told me that it would come in time for my convention, and now it is a week after the convention and still no costume, and so I had to attend the convention with no cosplay. I emailed them AGAIN to ask where my costume was and at first, the company told me that they already emailed me about my costume being out of stock... I had to send them a screenshot of me talking to a different employee, ordering my new costume in order for them to understand that they had me order a new costume. And to no surprise, they didn't even send out the new cosplay that I REORDERED and was ASSURED it would make it on time. I then told them that my convention was over and I no longer wanted/needed the costume after this unorganized situation, and it was too late? They had already shipped out my costume "a day before I sent my email" and so now I have to wait for this costume to come to my house, and then I have to send it back to them, THEN I can get a refund... This company is a joke and they need to learn how to run a business