I purchased multiple items from Venus and several needed to be returned. It has been 10 days and they still have to travel across the state. If I would have known that the USPS label isn't really USPS but that they end up handing it off to UPS I would not have taken it to the post office because it sat there for 3 days. VERY disappointed. I would like my refund and it still has to go clear across the state of Florida. And then lord knows how long it will actually take them to process it. I love Venus but that will be my last time purchasing from them.
We apologize for any delays that you experienced with your return. We provide a pre-paid return label to all of our customers to ensure an easy returns process. Returns and exchanges can take up to 14 business days to receive and process depending on the method of delivery you choose to return the merchandise.