I got a charge on my credit card from Asics, I haven't ordered from them in a year and a half. I spoke with one of their customer service reps., she confirmed that I was not the one that ordered the shoes, nor did they get sent to my address. I requested a refund since they acknowledge I did not order the shoes, the response: "oh, we can't do that and we can't give you the name or address of the person that did order the shoes because we need to protect their privacy." Somebody stole my credit card and they want to protect the thief? I will NEVER order anything from Asics again.