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Vicky J.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Beauty

Member since February 2021

  • Review

    1

  • First Reviews

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Review Distribution

1 Review by Vicky

2/9/21

They sent me the wrong color. I already sent them pictures and I guess they didn't believe me. Never again!

jessiej17
Ebony l. – EbonyOnline Rep

Hello Vicky,

We apologize for the error on the incorrect item. We do have a protocol we follow and images are required with many companies not only ours.
I am sorry that you feel as we have doubted your honesty however I can assure you that this it the protocol when an item is incorrect or damaged we must review images and compare items.
Vicky, a return label was gladly sent and we are looking into the reshipment as well for you.

Thank you dearly for your cooperation and understanding.

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