We apologize for the error on the incorrect item. We do have a protocol we follow and images are required with many companies not only ours.
I am sorry that you feel as we have doubted your honesty however I can assure you that this it the protocol when an item is incorrect or damaged we must review images and compare items.
Vicky, a return label was gladly sent and we are looking into the reshipment as well for you.
Thank you dearly for your cooperation and understanding.
Hello Vicky,
We apologize for the error on the incorrect item. We do have a protocol we follow and images are required with many companies not only ours.
I am sorry that you feel as we have doubted your honesty however I can assure you that this it the protocol when an item is incorrect or damaged we must review images and compare items.
Vicky, a return label was gladly sent and we are looking into the reshipment as well for you.
Thank you dearly for your cooperation and understanding.