I have been using Jetabroad for many years and have always had a pleasant experience. I was about to book my third trip to South America through them when I came across these reviews. I was surprised to hear all the terrible experiences and was wondering whether their service had taken a turn for the worst.
Due to their competitive prices I decided to go with them again and my experience has been seamless. I had an airline initiated flight change which they promptly amended. I have to say that I would recommend them and will be using them again in future travels.