Vicky B.

I purchased a Kid Kraft playset online with Sam's Club for my grandchildren. After ordering it I sent the information to her, she measured her backyard and told me it will not fit, it is to large. I've been trying to cancel the order now for over a week after reaching out to them the very next day to let them know that I had to cancel. At this time, 8 days later, I continue to hear we can't contact the vendor to cancel the shipment. I've made 4 phone calls, they ask for 72 hrs. Each time you talk to them and still resolution. I will NEVER buy from them again, especially something this large since they have no customer service, this should have been complete when I made the first phone call.