I've been selling stuff on ebay since 1999. Costs have escalated so I think they are trying to squeeze out the small sellers in favor of mass merchandisers. They pursue the customer is always right adage to asinine lengths. It used to be that if something got damaged in the mail, unless the buyer purchased insurance they were out of luck. Now I've been told that if something is damaged by the post office it is the seller's fault because the post office is acting on behalf of the seller- "they are your right hand." If you fight the issue ebay has no qualms about reaching into your paypal account and taking your money for a refund. That's probably why they only allow paypal as a method of payment. Plus they get the opportunity to screw the seller three times-listing, sale, and payment, since they own paypal. After I bend over and submit to the gang bang from the buyer and ebay I will be taking my business elsewhere.