vicki m.

Bought a treadmill that elevates in 2002. Had to put it together. Had it serviced for a drive belt that went out. 3 weeks ago the drive belt and the drive motor went out. Tried tot get thru to NordicTrack. Spent over 30 minutes on the phone. No one answered. Went on web site and did the CHAT. What a joke. Was told I would have to have one of their techs look at it (I used the one they had recommended from the previous time). I called back and stayed on hold until I got a live body. She had to go back and worth but was finally able to ship me the parts I needed.

In the meantime I ordered an elliptical. We spend 3 hours putting it together only to find a part (axle spacer) was missing. It looks like a big washer. I tried calling over the weekend but they are closed. I sent a email to the customer support people. It showed they would be contacting me Monday. It is now 3:30. Since I did not hear from them; I called again. Was on hold for about 10 minutes. She said their email was backed up (wonder why). She ordered the part but said it would take at lease 3 days to get it to me. They can not over night because they do not have that option. They sure did not have a problem taking my payment before it shipped! Horrible customer service and NOT easy to assemble.