Vicki G.

Sephora is just getting ridiculous to say the least! I shop at their store in our local mall & 9 times out if ten they are totally out of what I regularly buy or it has been discontinued permanently! They say I would be notified if my favorites would be discontinued but they never do, so I leave there very disappointed more than I can remember! Their stores in JC Penny are the worst! They too are usually out of what I want or they don't even have it & tell me there is not enough room in the JCP shop so they don't carry much! I never ever return items I gave ordered on-line by mail! I always return it at one if their stores so I have proof if everything! I always print out a copy of my on-line orders & I always save receipts. They only give you 30 days for returns & you must keep the packages or they give you a hard time! I'm never ordering on-line again! My orders are always $50.00 or over so I get free shipping! Which is a joke! You get it with in 3 days but that's after waiting a week or more till they decide to send it! I have never received my entire order when ordering on-line, ever! They are always out of one or two of the things I have ordered & they don't tell you until they have already shipped what's left of your order so you have no recourse or chance to add something else to the order! Then you can't track your order! They give you a tracking number but you can't get any info on it until they get your package to the UPS store for shipping! Which can take longer than it does to get the order! Sometimes the order comes before they say it's even been sent! They need to get together on their poor shipping & improve this bad situation! I have never received any of the 3 free samples that I choose when placing an order! Never! I choose 3 I really want to try & I get "their choices" because they are perpetually out of samples & I end up throwing them away because they send nothing I can use or it's so hidiuos I won't use it! I have complained so many times about their company running out of products so frequently & never getting the samples I ordered but they always say it out of their control! Now a days with computers it's very easy to count down merchandise so customers know it's out if stock & would be able to buy or choose something else instead of total disappointment all the time! No one should ever show a "store salesperson" their Passport for any reason what so ever but I have heard this place will ask fir this personal info on returns! They ever do this to me it will be the very last time I ever shop with Sephora! I'm so fed up with them as it is, I'm considering shopping else where & I will never ever shop on-line with them again!