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In a time when customer service seems to be put on the back burner and trader for automated and other robotic sorts of responses to customers, SmugMug has totally surprised me. I had an issue with an order that could have been a big bust but I emailed them and wishing an hour, I had a response. My customers' order was held while they walked me through the process to correct this issue. On SUNDAY (today), they responded to me to confirm all is good and my client's order will be sent to the lab. Impressive!
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I express my deep gratitude to the store. Everything is prompt and punctual! Excellent prices....
