Ordered this watch for me took forever to receive. When I got it was not working. I was told that they would send me a new one. At this point, I wanted a refund. I was told if I paid to have it returned I would get a refund. I wasn't happy with this but figured I would cut my losses since they are very difficult to get hold of. It has been over a month since they said I should have the refund and countless emails later still nothing.