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v g.

Contributor Level

Total Points
82

1 Review by v

  • Lancome

6/17/21

I would give a zero if I could! Order in May had a missing item. Order in June has a missing item ($100!) told they would ship it via shop runner - would arrive in two days. One week after, order of missing item hadn't been placed/shipped. Asked to speak to a supervisor and was denied request. Asked to cancel and get refund for item - it would take them 45 minutes, with a "narrow window" to cancel, so likely not able to... The customer service representative was rude and condescending.

Service
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Returns

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V G.'s review of Lancome earned 2 Very Helpful votes

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