Veronika B.

My online order has once again been cancelled by the company THREE times. I have reached out to Lancôme representatives all 3 times. I was told it is an issue with my bank information (I have called and confirmed with my bank that the information is in fact correct). The last time I had reached out to a representative I was told someone from a higher management position will reach out to me within a week to resolve the issue. I have patiently waited and still no response from any of the representatives of Lancôme. I had trusted that someone would help me resolve the issue and reached out several times, but I had lack of response in all 3 inquiries! I had never had this issue shopping with any other company with the same bank card/ card information. This was a mother's day gift, and the order was cancelled without an explanation. I am throroughtly unsatisfied with the customer assistance and will no longer be shopping with the company