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Veronica S.

  • 1 Review
  • 1 Helpful Vote
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Experience: Home & Garden

Member since August 2020

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1 Review by Veronica

8/27/20
I purchased and paid in full £1,540 bed, mattress, headboard in July, delivery agreed for 25/8/20 and pick up of old bed for £40
The day of delivery I received 3 text messages and 2 calls stating the order was on the way and would arrive within the hour so took my old bed down and placed in garden ready 10mins Before delivery I had a call saying my mattress was not there and to contact customer services. 45mibs on hold and totally dusgusting I was told nothing they could do and to buy a blow up mattress and ring at 9am next day. I explained I was an A/E nurse in resus and couldn't do this again told that's what I had to do. They never asked our age and when I told them my husband had spinal problems they were not interested I then went to the shop who were really helpful and even they couldn't help. They did get me a single bed for myself on loan after I broke down crying but my husband with 2 knee replacements and spinal problems aged 71 had to sleep on the sofa up to today (2 days later) this had still not been resolved and no sign of being done so far. Add insult to injury they never collected the old bed tills day after promised and it rained so they now refused to take that also. Arrrrrrrrr so stressed

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