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Miao M.
YOU RESPONDED TO MY REVIEW OF ROMWE LITTLE xl DRESS THAT YOU WANTED A PICTURE OF ME OR WANTED ME TO SEND YOU MY MEASUREMENTS
There is nothing wrong with my perception of what size I am. The dress I was sent was not just a centimeter or 2 smaller. I am not ashamed of my size and know how to order clothes in my size (been doing it for 45 years, I'm 62) and know how to use a size conversion chart. The dress I was sent was nowhere near an XL but that is not MY PROBLEM. My problem is that I paid for shipping both ways and I expected to have a full refund that I HAVE NOT RECEIVED! You want to respond to my complaint about the dress not being XL (which is what size I wear), that you want a picture of me or want to know what my measurements are, IS THAT YOUR POLICY!. Now on top of non-existing Customer Service you are insulting me to insinuate that I don't know my own size and you want me to send you a picture and my measurements to justify that the dress didn't fit or that that I'm a big fat $#*! trying to buy a useless little dress that I damn well know wouldn't fit me. As said I just want my money back in full or credit to buy accessories since I now know that your XL is not everybody elses XL.
I don't care that the dress didn't fit me, what I do care about is you falsely advertise that you have live chat, you lie that you will give a refund, you also lie about free shipping. And you have a fake phone number. YOU HAVE NO CUSTOMER SERVICE. I am upset that I did not get my money back. That is the problem. Me Again Veronica
Veronica R.'s review of ROMWE earned 2 Very Helpful votes
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I had a purchase that was supposed to be delivered to a Suite # but the delivery people left it...
Dear customer,
Nice day!
Sorry for all inconvenience we have brought to you, and we apologize for that.
Actually we have no intention to offend you, we just need the images to confirm with our factory and do the improvement in the future. You are our precious customer, it is not only our responsibility but also our honor to help you solve your problem. Hope you can kindly understand us.
We are also sorry for our customer service, and we will improve the quality of our service and give you the better online shopping experience in the future. With regard to the free shipping, we have noted on our web, free for orders over $50. And about phone number, you can give us it so that we can confirm with our colleagues. Please kindly trust us.
We also have arranged the refund for you, the money will be returned to your account within 10-20 working days. Hope you can kindly understand.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best regards