Veronica C.

Who runs this company?! Every CSR I get on the phone is a Bon Qui Qui. They give canned answers to every question, no solutions whatsoever. I might as well be speaking with a robot. My documents have been rejected by them 10 times! For different reasons and then when all those issues were fixed it got rejected again for the very first reason. What is going on?! Give me the things that need to be fixed and I'll fix them! It almost seems like they're just rejecting it at this point because they're understaffed and don't have time to deal with it. I've been told one thing by one rep and another by another rep. When I bring that up they throw each other under the bus. I spoke to a "supervisor" who was pretty much just Lupe from down the way, she was of absolutely no help whatsoever. It's like the company goes to downtown and asks "who wants a job?" and hires anyone. I have no words beyond this. My mind boggles. It's like a teenager is running this company.