Before I ordered I asked 3 different customer reps 3 different times to confirm that my package can be shipped through a different courier (and not the usual which is Canada post) because of an ongoing strike. They assured me that they can ship my parcel through DHL only for me to find out after a few days that they STILL shipped it with Canada post. At this point I know I won't get my package on time for my trip because the backlog for mail deliveries are going on up until March 2019. They are extremely unreliable and will say anything to get you to order so they can take your money and keep it since they won't let you cancel your order.
Hello,
I have sent you your refund details via email. Please respond at your earliest convenience and I will respond as soon as possible. Thank you and I hope you have a great day!