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Verne T.

  • 2 Reviews
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Art & Design, Home & Garden, Shopping

Member since June 2017

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2 Reviews by Verne

I joined and the next day my password is locked out. They show a 7/24 help line. But it isn't for members. Only orders and shipping. Why put that on the same page as a help line to manage your artist account. And they have it in BIG BOLD Numbers. You can only get help online or their prepared answers to questions. They promote their tech support. Really. I did get an email back. But with no solution to my problem. Only a message saying that they would be in touch. They were just in touch with me! Give me the help that is promised.The only saving grace is that I didn't fall for the upgrade scam for $30.00. Now I'm very suspicious of FineArtAmerica. I go and google the reviews. Wow many had the same problem as I did. Poor customer service. There were way too many neg. reviews for me to even pursue this any further.
I put my art in high regard. This company FineArtAmerica can only hurt your reputation as an artist. I makes you look like a fly by night entity like they are. Not for me BYE BYE FAA.
I have ordered from them many times. Totally satisfied. When I did have an issue with a shipment , they took responsibility and corrected it to my satisfaction. The frames that I purchased were specialty frames. They explained that it takes longer for some of the special frames. I have no problem with that. I plan accordingly. I highly recommend Wholesale Arts Frames.

Tip for consumers: Plan for their lead times if ordering specialty frames.

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