I ordered Microsoft Office from this website and the product was shipped to me from Shanghai, China. I asked to cancell this order and was told that I could not. I asked how to return the product and they did not reply. I then refused delivery of the product and had it returned to sender. When I asked for a refund they told me I needed to pay $30.00 shipping. This website advertises 100% Satisfaction Guaranteed, 30 Day Money Back Guarantee, and Free Shipping. As of today I am still waiting for my refund. Given my bad shopping experience at this website my advice to other shoppers is buyer beware.