Vera D.

I feel helpless to get justice done by iYogi. The sales people have pushed me for the last several years to purchase something almost each time I called. The last time I called they said if I buy the "bundle" I would need nothing else. Even though I had time left on tech support ( and the Optimizer to 2017) I I bought the "bundle" to go to June 24 2017. After getting a virus warning I called them on June 6 2016 and they said I had no virus protection, it had expired. Also, they said they have no "bundles". I had had quite enough by that point and asked for a refund. I can't reach customer service, three of their phone lines have been disconnected and the one that goes through just gives a recording to go to the website. I went to refunds on the website and put in my account number, my phone and email and got the message that "Provided customer's detail does not exist". Their motto is "good karma" but they are making very bad karma and they will not succeed. I will wait for the refund of the $149.99 and the prorated Optimizer and tech contract that still has a little time left. When I get a refund I will update this review.

I found the technicians to be very good. It was frustrating to try to understand them but I got through it with frustration but having the issue corrected.