1. They sent me a payment link to pay visa fee which was USD 159, and they smartly sent me a link and the currency used was GBP 159. Just before paying I noticed this and when asked they apologised and sent me another link in USD. So, be careful.
2. Then they told me I need to buy insurance to apply for UAE visa, and they sent me a quote of USD 340 for 3 adults, when I was checking other insurance companies they quickly gave a discount if of $100. After I paid $240, they just applied for my visa and after visa grant when I asked for a copy of my insurance and that is when they applied for my insurance and the premium mentioned on the policy was just AED 45. Moreover, Emirates airlines told me that my ticket already covered all insurance including covid. Don't buy insurance from them it's a trap. Buy it online on your own which will be 5 times cheaper.
3. When I asked to clarify they never responded and after several emails one call center girl calls me and she has absolutely no idea what she is talking.
Do not take their services. It's pathetic and unprofessional and unethical.