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We get excited for the cheap prices at first. But if you make the mistake of buying from them, and something goes wrong with your bookong, then the customer service is really bad.
My case, I booked a flight. My reservation included two different airlines.
The first plane was late, so I lost the other 2 from a different carrier.
I was stucked in a another country because they DID NOT HELP ME. They said they will refund that money, and they did not.
I had to buy a new ticket to continue my trip.
Velyna Arelly N.'s review of Trip.com earned 5 Very Helpful votes
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Being 1st time User I had some payment issues customer service agent advised to book directly...
Hi Velyna Arelly N.,
Thank you for taking the time to leave us this update. I sincerely apologize for the unsatisfactory experience you had about your ticket. Regarding your concern, kindly note that our specialist is working closely on your request, and we will put our eyes on your case. Please patiently wait. Our specialist will get back to you as soon as possible once the investigation is done. Your cooperation and understanding are highly appreciated.
Best regards,
Amber
Trip.com