VDG V.

I have FIVE AMX cards with American Express and until last month, have had a perfect pay record with them. Unfortunately, I misunderstood the terms of my Business Gold card and now have a full balance due that I cannot pay at this time. I have requested terms allowing me to make payments to keep all my accounts current, but have been told by numerous CS people that this is not possible. I have additionally requested on FOUR separate occasions to speak with a Supervisor to further discuss the circumstances and was told on THREE of those occasions that one would return my call withing 24 - 48 hours. Upon asking if I was speaking with the "promised" Supervisor when AMX called again tonite, the CS said "I see where you were to receive a call from a Supervisor and then - "BEEEEEEEEPPPPPPPPPP" - HE HUNG UP ON ME! I have (previously/numerously) explained that my good credit is a HIGHLY valued commodity to me as a small business owner and practically begged them to help me work out a plan, but I can not find a way to speak to anyone beyond the "front line" that "reads from the SCRIPT". I'm confused, WHY wouldn't a company want to keep a (up until now) good customer that wants to make good, instead of forcing them to go the route of defaulting and then they get nothing. Either way, my credit will suffer :( :( :( SO upset and frustrated!