So i was on vacation right. I ordered a 12 inch from subway and it arrived NOT ONLY AN HOUR LATE, but also the chicken in my sandwich was RAW. Since i was on vacation i didn't have time to report it at the time so i waited a few days til i had free time. When i request a live agent i am told that i can't get a refund because i waited more than 24 hours.. first of all i've gotten a refund before on an order that was placed nearly a week ago. Second of all it doesn't say it ANYWHERE on the app that i have 24 hours to report an issue. Third of all i got redirected so many times to a live agent because the chat kept disconnecting on my phone and on my laptop after fighting for a refund for nearly 45 minutes.. imagine that lol. So i gave up after about an hour and they basically took my money and my 1 hour of time wasted and not even any type of credit they just said "sorry not sorry". LOL im still laughing to this day. Good jokes!