Van N.’s Reviews of Bergdorf Goodman & more

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Department Store

“Horrible customer service - be aware of gift card event”

4/20/17

Anyone who shops on gift card event should be prepared that BG could scam you out with the promotion. I placed an order over two months ago and so far I still haven't received a gift card. I called in a couple times asking what was going on and even the customer service manager had no idea when they would issue the gift card after I asked them to give me an estimated time. I spent $2000 to get that answer. What a joke! Very disappointed at the way the so-called high end store's CS works. They should have learned from Saks when it comes to gift card events which BG doesn't do often.