Van N.

I ordered Akira ACP-91M 9000BTU Portable Air-Con from LAZADA (seller: LUCKY STORE) with standard delivery on 27 Sep 2016, received notice "ur order is being shipped" on 28/9, and "your order has been fully delivered" on 29/9 but I did NOT receive anything! Tried to contact LAZADA on the same day, and I was told to give them 24h. On 30 Sep no reply, I had to chat again, and had to give them another 24h... MOnday (3 Oct) had to email and chat with LAZADA again, still no response from the seller.
LAZADA said they can only contact with seller via email (?). They said I can't request a RETURN as I haven'r received the item. Then I also CAN NOT request to cancel the item, because the status said the item has been delivered! And asked to give them another 24-48h. I had no other option!

On Tue (4/10), they emailed at 9.45pm informing that the item will be delivered tomorrow. And I confirmed Wednesday is OK for me.
Waited. Waited for whole day, nothing delivered. I emailed LAZADA again at 9.10 pm.

And today (7/10), there is still no reply from LAZADA!