Van L.

So I ordered a bag on their site 3 weeks ago and eventhough it cost more than 2000$, it only came with a dustbag. Yes a dustbag, no cards no box. Box I can understand but no cards are just stupid. Feel like they sent me a display bag. So I decided to return the bag. Took 2 weeks to be delivered which I can forgive because of Canada Post delay but now it has been more than 5 business days and no update on the return eventhough it had been delivered to them according to the tracking. I reached out to their chat supports, emails and phone calls. All I got was promises it will be processed but still nothing. What is going on with the company now? Sadly this experience will stop me from shopping with them in the near future and trust me I used to be their loyal customer because I want to support Canadian company. Now I feel like Farfetch and Mytheresa have much better service than Ssense.