I should read the reviews first! All the bad ones are totally true.
Rude people (Except for Kevin) they don't care about its customers.
I was planning to get hundreds of their bags for a large group of people in another country. I am so relief I didn't.
My package was lost and they charged me for the shipping! When I requested my refund they said I have to wait for the "lost package" to get to them in order to get my money. They also took a lot of time to tell me the address was 'wrong.'