Samantha F.

Before I begin, if anyone needs to get through to EDD's SDI (state disability insurance program) because it is literally impossible if you don't know this, you must call, press 1 for English (or listen to other languages and pick yours), then it's press 3, then 2, then 1, then 0. Just wait only long enough to hear a bleep of what the automated system is saying before pressing those 1, 3, 2, 1, 0. Also, I've only gotten through at the Very end of the days.
I have spoken to at least 10 workers in the last year and I am sad to say that 7 of them were either extremely rude, hung up on me or did not answer my questions. Something is genuinely wrong with this agency when workers feel ok telling their customers that they are "rambling" when I ask in a nice tone "help me please understand what the next steps will be since I have been dealing with this same issue for the past 2 months and had I not had savings, I'm not sure what I would have done... is there something EDD does when a mistake keeps happening and someone can't pay rent?" It was a genuine question met with hostility and I was then told I'm rude and told I'm saying things I was not and then hung up on. In the past year I had a worker tell me that they get to decide whether to follow governor Newsom's Covid-19 orders written into law which allowed the waiver of the first week of disability for those who had to quarantine... they literally broke the law and told me they make the rules. Absolute joke and sick.