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Vanessa L.

Contributor Level

Total Points
83

1 Review by Vanessa

  • Agoda

11/26/17

I booked a hotel in Los Angeles for free cancellation, but when I finished booking it, it turns out to be a non-refundable one in my email receipt. And I called and provided my screenshot (which states that I booked the free cancellation one) to the customer service, and they said that in the system I booked the non-refundable one. I don't know if they try to fool the customers that make us pay for the more expensive one for the lower price one. That's completely non-reliable and non-acceptable! I will never use Agoda again. Hope you guys watch out!

Vanessa Has Earned 3 Votes

Vanessa L.'s review of Agoda earned 3 Very Helpful votes

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