I've had a nightmare experience with a European air travel booking for me and my mom. Please take the EXTRA time to read everything (ALL FINE PRINTS). The booking CANNOT be modified, Upgraded or Cancelled. Read the conditions of Purchase Insurance (it's a total waste of money, NO Value).
They offer poor to no customer service, no EMPATHY, No Support... in other words they are robotic and clearly don't value the importance of a customer's experience and last they are inflexible.
BEWARE! I wish i could give 0 stars