Vanessa D.

My experience with Justfab has been nothing but miserable regarding my return/credit/refund. I ordered two purses at the beginning of February that i thought were normal size but ended up being too large for me to carry on a daily basis. So i quickly returned the items within two days. After the 2-3 week i still hadn't seen the credit back on to my acct so i started a live chat with a rep. They stated that they had received my return and i should see a credit on my acct within 24 hours. Well i didn't. So i contacted them again and that rep said that they HADN'T received my return yet and it was barely on its way to them. So i gave it another few days and my experience worsened. I kept having to contact justfab regarding my situation with no avail. We are already in the second week of March and my problem is still pending. I wanted a full refund with restocking fees and tax waived as it wouldn't make sense to charge me tax for something that i don't have. Well they agreed to waive those two fees but this whole experience has me frustrated. I will no longer be a customer!