Vanessa C.

I kid you not, this was the response I finally got after they ignoring my emails for 3 months. They claimed to have emailed me completed artwork (which they absolutely did not). Another professional quote from them: "THE EMAIL YOU GOT ABOUT THE PRODUCT LOOK AT THE ORDER ID, RING A BELL? USE COMMON SENSE, CHECK THE ORDER ID, YOU ARE BETTER THAN THIS." Even though I tried to explain to him that my ID number no longer was "valid" and their site would not update me on the status. My order number no longer existed. He refused to give me a new order ID number, update me on the current status of my order (he just said that it was still backlogged) or refund my money. These are legitmate quotes from their customer service department.

I get you my be overwhelmed and didn't expect so many orders at once, but don't get pissy with your customers because you can't manage your business... maybe you should have stopped excepting orders after you realized how backlogged you were... maybe you should have given real estimates to buyers of how long it would take for an order to arrive... maybe you should respond to upset customers when they are emailing you... and not with rude comments that try and deflect your poor customer service.